Predictive Customer Service: AI’s Role in Anticipating Needs
What Is Customer Service, and What Makes It Excellent? Research by The Nottingham School of Economics found that unhappy customers are more willing to forgive a company that offers an apology as opposed to being compensated. In some cases, it will be resolved quickly (i.e. wrong contact details need updating) and in other cases (i.e. faulty product), it’s being shared with senior management and customer queries will be addressed at a higher level. In addition, survey by PwC found that [...]