Chatbots vs conversational AI: Whats the difference?
Rule-Based Chatbots vs AI Chatbots: Key Differences Chatbots contribute to personalization by quickly retrieving customer data to provide relevant information. For instance, an airline chatbot can retrieve a traveler’s upcoming flights and offer real-time updates on departure gates or delays, making the experience more convenient and personalized. This conversational AI chatbot (Watson Assistant) acts as a virtual agent, helping customers solve issues immediately. It uses AI to learn from conversations with customers regularly, improving the containment rate over time. [...]